Customer Service


Why Should I use

This website connects you directly to the Hotel which ensures the Lowest  Possible price offering from Hotels Direct.

The best part of using this website is for any questions related to your stay or Reservation you can talk to the Hotel Manager or Owner directly for best services who cares most not any booking  Agent.

During the Check In Process if there is any issue will be resolved by the Hotel Staff immediately rather than calling the Agent and waiting for hours to resolve the issue (in Some Cases).


Why Should I book Online?

When you make reservation online you know exactly what you are looking for e.g. Room Type, the Price Range ,amenities, Facilities, Near by attractions  most importantly Policies etc  which reduces the risk of miscommunication.

You will have very clear instructions  On your screen during the Booking Process as well as in your email confirmation. So there will be no dispute what so ever at Check In. And if there is any this document (Email Confirmation) will help to resolve immediately.


Do I Pay any Extra Charges for using this service?

Absolutely No Charges. You are not paying anything for using this Services. Even in case of cancellation do not charge any Penalties.


How do I know my reservation is Confirmed and what is Included and the Cancellation Policies?

Once you complete your online reservation You will see instant confirmation on your screen with Reservation No which also shows  what is included in that price like Free Breakfast, Wi-Fi, Free Airport Transfer.

You will see the Cancellation Policy when select the Room Type to book and It will also be on your screen after confirmation as well as on your email confirmation.


How do I know what is the Total Cost?

First You select the Room Type and then enter the No of People staying in that Room Adults/Kids which will show the Cost of the Room.

Please make sure you entered the right no of Persons to get the Right Price as most of the Rates are based on Double Occupancy - it differs hotel to hotel.

Note : If the No of People differs on Booking at Check In time it may incur additional cost as Per Hotel Policy .

When you goto the next page for Reservation You can see the Total cost after the applicable Taxes  or Any Extra Charges like Resort Fee,Parking Fee,which the Total Cost. (The taxes can be vary Country to Country or State and City in which Hotel is Located. Sometime the Tax  might be included it depends on local Govt.Regulations where the Hotel is Situated.


Why I need to enter the Credit Card Details and when it will be Charged?

The Hotel requires a Valid Credit Card to Guarantee Your Reservation. The Hotel reserves the right to Pre Authorize Your Card.

The Charges depends on hotel policy.Some Hotel may charge deposit.But most cases it will be charged at Check In or Check Out.

Note : Please make sure you enter the Valid Credit Card details as if during authorization process if your card declines for any reason Hotel May cancel Your Reservation without any Notice.

Is my Credit Card and Personal information Safe?

Can I Cancel / modify my Reservation On Is there any Charges?

Yes You can Cancel / Modify your reservation using the link on Website / in your email using your Reservation No and Pin (Which can be found on your Reservation) subject to the Policy Of the doesn't charge any cancellation fee or Penalty.

Please check the Hotel cancellation policy before you make any changes to your reservation.

Non Refundable rate or last minute booking have special restriction So you might not be able to cancel without Penalty. You can find cancellation policy during the Booking next to the Room Type Column under Conditions.

How about if I have Special Need / Request? Do I have to pay Extra Charges?

During the Reservation you can add your special need / request if any in the Special request comment Box (like Crib , Early Check In - Late Check Out).

The Hotels may try to accommodate your special need/request but it's not guaranteed and it may incur extra charges as per Hotel Specific Policy.


Whom should I contact in case of any Issue I might have?

You can Contact the Hotel Staff Directly and You can find their info on your reservation or from Website as there is no agents involved in this Process.

The Goal of is to connect the Hotel and Guest Directly So the Guest knows the Hotel staff by name in case they need at any time rather than speaking to different person every time during the calling for any Issue.

Read our Privacy Policy for more information.
© 2002-2018 All rights reserved.